Gift Cards FAQ

Answers to frequently asked questions about our gift cards

Click any question below to review its answer.

• In what denominations are Ruby Tuesday gift cards available?

  Our gift cards come in any denomination from $5 to $250.

• Where can I use my Ruby Tuesday gift card?

  All Ruby Tuesday gift cards, except those purchased in Hawaii, may be used at any Ruby Tuesday located in the continental United States. Gift cards purchased in Hawaii are not redeemable in the continental United States. If you wish to replace a gift card that was purchased in Hawaii with a Ruby Tuesday gift card that is redeemable in the continental United States, please submit your inquiry to Guest Services at www.rubytuesday.com/feedback.

• Do your gift cards expire?

  Our gift cards never expire. However, our bonus cards expire Tuesday, March 5, 2018.

• How can I check my gift card balance?

  You can verify the balance by calling the toll free number on the back of your gift card (1-888-359-7657). Your gift card number, the 16-digit number on the back of the card will be required.

• How can I place a bulk gift card order?

  To purchase more than 25 gift cards, or a value in excess of $500, please visit www.rubytuesday.com/gift-cards and access the “Bulk Gift Card Orders” section to place your order.

• Do you charge a monthly fee after a certain period of time?

  No fees are charged, no matter how old the card (even if the card says otherwise and even if it was purchased in New Jersey). Please contact Guest Services at www.rubytuesday.com/feedback if there is a need to have past dormancy fees reinstated to the balance of an older gift card.

• Can I send a personal message with my online gift card purchase?

  You can create your own gift card using photos, clip art, text, and different background designs, and choose from over 1,000 customizable greeting cards via www.rubytuesday.com/gift-cards.

• Can I order a gift card online to be mailed to a friend or me?

  Yes, you may order your Ruby Tuesday gift card at www.rubytuesday.com/gift-cards. Please follow the online directions for selecting and ordering your gift to be mailed to you, a friend, or family member. Need it there in a hurry? Try sending one of our e-gift card options.

• Can I order a gift card online and pick it up at my local restaurant?

  At this time you are not able to order a gift card online and pick it up at one of our restaurants. You may purchase gift cards at any of our Ruby Tuesday locations however.

• When will I receive my online gift card purchase?

  All online orders placed will be processed the next business day*. Delivery will depend on the shipping option you choose.
  *Business days are Monday-Friday and do not include major holidays.

• Whom can I contact if I have questions or problems with an online gift card order?

  Please contact Guest Services at www.rubytuesday.com/feedback.

• Will I receive confirmation of my online gift card order?

  Yes. After your online gift card order has been placed, an order confirmation page will appear containing your order number. You will also receive your order confirmation via email.

• Can you deliver to a P.O. Box?

  Yes, USPS delivers to P.O. Boxes. Note: Bulk orders are shipped via FedEx, which does not accept P.O. Boxes.

• I don't have time to order online and can't get to a restaurant to buy a gift card. What can I do?

  Our gift cards can be purchased at many major retail stores (including Wal-Mart, Target, and Sam’s Club), as well as many grocery and drug stores. Please contact your local retailer to confirm if they carry our card.

• Will I receive the bonus card(s) if I purchase gift cards at a major retailer?

  No. Gift card purchases through third party vendors such as Wal-Mart and Target, will not be eligible to receive the bonus card(s).

Did that answer your question? If not, please submit your inquiry to Guest Relations at www.rubytuesday.com/feedback.